Luvvy sells digital goods only (virtual coins and in-app features). There is no physical shipping.
1. Delivery of coins
Coins are delivered instantly and electronically to your Luvvy account as soon as your payment is confirmed by the payment gateway. No physical product is shipped and no shipping charges apply.
2. Delivery confirmation
Your updated coin balance is shown in the app immediately after a successful purchase, and the transaction appears in your recharge history.
3. If coins are not delivered
If your payment succeeded but coins were not credited within a few minutes, please contact support@luvvy.app with your payment reference and we will resolve it (see our Cancellation & Refund Policy).
This document is a general template for Luvvy and may need review by a qualified legal professional to ensure it meets the requirements of your jurisdiction and app-store / payment-gateway policies.