This Cancellation & Refund Policy applies to coin purchases and other payments made in the Luvvy app.
1. Cancellation
Coins are delivered to your account instantly on successful payment, so an order cannot be cancelled once it has been placed and the coins have been credited. If a payment is still pending or was not completed, no coins are credited and no amount is charged.
2. Virtual coins
Coins are a virtual currency delivered to your account instantly after a successful payment. Because they are digital goods delivered immediately, coin purchases are generally non-refundable once the coins are credited.
2. Failed or duplicate payments
If money was deducted but coins were not credited, or you were charged more than once for the same order, contact us with your payment reference. Verified failed or duplicate charges are refunded to the original payment method.
3. Unauthorised transactions
If you believe a payment was made without your authorisation, contact us promptly so we can investigate.
4. How refunds are processed
Approved refunds are returned to the original payment method via the payment gateway (Razorpay / Cashfree). Refunds typically take 5–7 business days to reflect, depending on your bank or provider.
5. Requesting a refund
Email support@luvvy.app with your registered phone number, order/payment reference, and a short description of the issue.
6. Changes
We may update this Refund Policy from time to time; the latest version always applies.