This Privacy Policy explains what information Luvvy collects, how we use it, and your choices.
1. Information we collect
- Account info: your phone number, name, gender, date of birth, languages and interests you provide.
- Usage & transactions: coin purchases, call and activity records needed to run the Service.
- Device info: basic technical data required for the app to function and stay secure.
2. How we use your information
- To create and secure your account and verify your phone via OTP.
- To match you with hosts and people who speak your language.
- To process coin purchases and provide calls and other features.
- To keep the community safe and enforce our guidelines.
3. Sharing
We do not sell your personal information. We share data only with service providers that help us operate (for example, payment gateways and SMS providers) and where required by law.
4. Payments
Payments are processed by third-party gateways (such as Razorpay and Cashfree). We do not store your full card or bank details; those are handled by the payment provider under their own privacy terms.
5. Data retention & security
We keep your information for as long as your account is active or as needed to provide the Service and meet legal obligations, and we use reasonable measures to protect it.
6. Your rights
You may request access to, correction of, or deletion of your personal data, subject to legal limits. Contact us to make a request.
7. Children
Luvvy is not intended for anyone under 18, and we do not knowingly collect data from minors.
8. Contact
Privacy questions? Email support@luvvy.app.